Business Analyst

The role

The Business Analyst plays a critical role in ensuring that the firm’s technology and process solutions are aligned with the operational and strategic needs of the legal teams and business services functions. This role is responsible for analysing business requirements, mapping processes, and supporting the delivery of technology initiatives and change that enhance efficiency, service quality, and colleague experience across the firm.

Acting as a trusted advisor between IT and the wider business, the Business Analyst ensures that new solutions, system enhancements, and change initiatives are informed by a deep understanding of colleague needs and legal workflows. The role requires strong analytical capabilities, excellent communication skills, and an ability to translate complex requirements into actionable recommendations.  The Business Analyst is positioned to maintain close collaboration with colleagues, gather meaningful insights, and support technology adoption in a flexible and engaging way.

Role responsibility

• Working closely with legal and business teams to understand challenges and identify opportunities to improve processes, systems and ways of working.
• Gathering and documenting business requirements and translating stakeholder needs into practical technology solutions.
• Analysing and redesigning workflows to improve efficiency, user experience and service delivery.
• Supporting technology and change initiatives throughout the project lifecycle, from discovery through to implementation.
• Facilitating workshops, stakeholder meetings and User Acceptance Testing (UAT) activities.
• Building strong relationships across the firm and acting as a key link between business and technology teams.
• Using data and insight to identify trends, measure outcomes and support continuous improvement initiatives.
• Helping maximise the value of key legal technology platforms, including iManage, Elite 3E, document automation and time recording systems.
• Maintaining accurate documentation, including process maps, business requirements and analysis artefacts.
• Supporting the evaluation and implementation of artificial intelligence technologies, including large language models (LLMs), generative AI, machine learning concepts and practical AI delivery mythologies.
• Identifying opportunities for AI adoption and assessing the associate risks and operational impacts, ensuring solutions align with business objectives, regulatory requirements and evolving market expectations.
• Supporting change management and user adoption activities by embedding new technologies into business processes, delivering training and maintaining stakeholder engagement throughout the technology lifecycle.

About you

Ideally, you will be able to demonstrate:

• Proven experience as a Business Analyst within a law firm, professional services environment, or similarly complex organisations.
• Experience gathering, analysing and documenting business requirements, process mapping and supporting technology-driven initiatives. 
• A strong understanding of legal workflows, business processes and legal technology platforms such as iManage, Elite 3E, document and time recording systems.
• Strong analytical and problem-solving abilities, with a focus on process improvement and service enhancement.
• Experience working collaboratively across business teams, technology functions and third-party suppliers.
• An understanding of data protection, confidentiality and compliance requirements within a professional services environment.
• Business analysis certifications (e.g., IIBA, BCS) are desirable.
• Experience mentoring or supporting less experienced Business Analyst colleagues 
• A strong attention to detail and commitment to delivering high-quality analysis and documentation.
• A recognised Business Analysis certification (such as a BCS or IIBA) would be advantageous.

At Howard Kennedy we believe that everyone deserves the space to thrive. We’re committed to creating an inclusive recruitment experience that reflects the diversity of both our people and our clients.

We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds and identities, and we’re committed to ensuring that our recruitment process is fair, transparent, and accessible to all.

We understand that every candidate’s needs are different If there’s anything we can do to make your application journey more comfortable— whether for interviews, assessments, or onboarding—please let us know. We’ll work with you to remove any barriers and ensure our recruitment process is comfortable for you. 

Contact our recruitment team at recruitment@howardkennedy.com to discuss any support you might need.

Agency Introductions

Please note that we are not accepting applications via agencies for this role at this time. Before sharing any named candidate CVs, please contact your recruitment representative. If any named CVs are sent from agencies without approval from our recruitment team, they will not be deemed valid introductions, and no agency fee will be paid.

Benefits

• Competitive salary
• 25 days annual holiday
• Permanent Health Insurance
• Life Assurance
• Interest free Season Ticket Loan
• Private Healthcare
• Pension Scheme
• Staff Introductory Scheme
• Employee Assistance Programme

About us

With almost 200 lawyers in one location, we ensure our clients have the right team to help them get from where they are to where they want to be. We advise major corporates and institutions as well as entrepreneurial, ambitious enterprises which are often privately or family owned, or private equity backed. As well as our significant business law capability, we are one of only a few London-based law firms with a large private wealth offering. Our clients find our straightforward approach a compelling alternative to larger, less personal firms.

Whether you are an ambitious and talented individual wanting to hit the ground running from day one, or an established professional looking for a new opportunity, Howard Kennedy is the firm where you can really make it happen.

We have earned a strong reputation for our exceptional and uniquely talented people who between them deliver outstanding results for clients. In a firm of our size, our strong team dynamic creates a thriving culture of creativity and entrepreneurialism. Howard Kennedy is a pragmatic and non-hierarchical environment where success is shared, and you are proactively encouraged to thrive at your own pace.

Our distinctive culture is built on fairness and respect. Guided by the firm’s values of talk straight, think smart and be yourself, everyone in the firm holds equal value, and everyone plays their role in supporting, encouraging and inspiring colleagues to do their best work.

At the same time, we recognise and reward individualism, celebrating the diversity of our people and supporting them to grow their practice and drive their own career advancement.

As well as client work, there is opportunity to broaden your horizons at the firm with fulfilling pro bono and charity projects. We have a regular social calendar full of wellbeing activities, charitable and social events too.