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Head of Change and Technology Programs

Please Note: The application deadline for this job has now passed.

The role

The Head of Change & Technology Programs (HofC&TP) sits within the IT & Change Directorate, reports directly to the Director of IT & Change and is a critical position in the IT & Change leadership team and the firm, overseeing change within the firm. You will work closely with Head of Technology and Architecture, Head of Service Delivery, Business Services executives and the partnership to drive transformational initiatives, and ensure successful delivery of complex programs, projects and business initiatives. You will also form part of the IT & Change senior leadership team, responsible for secure, stable, and reliable service 24 hours a day x 7 days a week x 365 days a year.

Role responsibility

The Head of Change & Technology Programs is a strategic leader responsible for overseeing and managing the firm's programs, change initiatives and ideation platform Grace. You will play a crucial role in planning, implementing, and evaluating programs, projects, and ideas to achieve the firm's goals and objectives. Your role will involve co-ordinating multiple projects, ensuring timely delivery and maintaining quality standards. As part of the IT & Change directorate and senior leadership team, the HofC&TP will share responsibility for secure, stable and reliable services 24 hours a day x7 days a week x 365 days a year.


  1. Strategic Planning and Development:
    • Develop and implement best practices for program and project management.
    • Align program strategies with overall business objectives.
    • Evaluate challenges and identify opportunities.
    • Contribute to the organisation’s strategy and budget process.
  2. Program & Change Management:
    • Lead major program and change launches.
    • Drive program development from concept to post-production launch.
    • Drive change management tools and techniques.
    • Collaborate with stakeholders to validate and implement concepts.
    • Create and manage program artifacts, plans, milestones, and deliverables.
  3. Team Leadership and Development:
    • Manage and develop the program team.
    • Provide clear direction and support.
    • Monitor progress, identify risks, and ensure timely delivery.
    • Set and deliver goals for the department.
  4. Operational Excellence:
    • Establish and follow project management best practices.
    • Implement appropriate program management frameworks.
    • Implement appropriate change frameworks.
    • Improve and oversee the firm's ideation platform, Grace.
    • Ensure effective communication and stakeholder management.
    • Design, plan, and maintain the firm's systems roadmaps and supplier engagement plan.
    • Fiscal responsibility for the operations and projects budget, including reporting.

Key relationships:

  • Deputising for the Director of IT and Change as directed.
  • Internal: Head of business services functions and Business Services Directors.
  • Internal: Fee earning Practice group Heads.
  • External: Suppliers, Industry bodies, Statutory bodies, Clients
  • IT & Change senior leadership team.

About you

You will be able to demonstrate:

  • A service orientated approach to technology delivery.
  • Highly developed communications and interpersonal skills.
  • A commercial approach.
  • Experience in negotiating with vendors and a demonstrable strong knowledge of Software asset management and product licensing requirements.
  • Proven experience as a Program Director or in a similar leadership position.
  • Thorough understanding of change, project and program management techniques.
  • Excellent knowledge of performance evaluation techniques and key metrics.
  • Familiarity with data analysis, reporting, and budgeting.
  • Working knowledge of project tools.
  • Excellent organisational and leadership skills.
  • An analytical mindset with problem-solving abilities.
  • Natural curiosity, with an interest in the bigger picture.


  • Competitive salary
  • 25 days annual holiday
  • Permanent Health Insurance
  • Life Assurance
  • Interest free Season Ticket Loan
  • Private Healthcare
  • Pension Scheme
  • Staff Introductory Scheme
  • Employee Assistance Programme

About us

With almost 200 lawyers in one location, we ensure our clients have the right team to help them get from where they are to where they want to be. We advise major corporates and institutions as well as entrepreneurial, ambitious enterprises which are often privately or family owned, or private equity backed. As well as our significant business law capability, we are one of only a few London-based law firms with a large private wealth offering. Our clients find our straightforward approach a compelling alternative to larger, less personal firms.

Whether you are an ambitious and talented individual wanting to hit the ground running from day one, or an established professional looking for a new opportunity, Howard Kennedy is the firm where you can really make it happen.

We have earned a strong reputation for our exceptional and uniquely talented people who between them deliver outstanding results for clients. In a firm of our size, our strong team dynamic creates a thriving culture of creativity and entrepreneurialism. Howard Kennedy is a pragmatic and non-hierarchical environment where success is shared, and you are proactively encouraged to thrive at your own pace.

Our distinctive culture is built on fairness and respect. Guided by the firm’s values of talk straight, think smart and be yourself, everyone in the firm holds equal value, and everyone plays their role in supporting, encouraging and inspiring colleagues to do their best work.

At the same time, we recognise and reward individualism, celebrating the diversity of our people and supporting them to grow their practice and drive their own career advancement.

As well as client work, there is opportunity to broaden your horizons at the firm with fulfilling pro bono and charity projects. We have a regular social calendar full of wellbeing activities, charitable and social events too.


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